| SME IT Maintenance | 'SME IT Maintenance' provides maintenance, diagnostics, and troubleshooting capabilities for information technology equipment that supports back office operations for intelligent transportation systems. It provides the capability to control and configure this equipment to support on–site installation, repair, and maintenance and remote software configuration and upgrade. It also provides service desk capabilities for IT assets, receiving service requests and providing service status updates as the requests are addressed and issues are resolved. | False |
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