Des Moines International Airport IT Support Maintenance Equipment - Support Maintenance Equipment Functionality
Subsystem Description
'Support Maintenance Equipment' represents the equipment used by IT personnel and technicians to locally or remotely troubleshoot, initialize, reprogram, and test IT assets that support ITS operations. It also manages service activities for IT assets, accepting service requests and providing service status as maintenance activities and repairs are scheduled and performed. It may include a workstation, laptop, trouble–ticket or other maintenance tracking software, specialized diagnostics tools, or any other general purpose or specialized equipment that is interfaced remotely or locally to support maintenance, repair, and upgrade.