DART IT Maintenance Equipment - Support Maintenance Equipment Functionality
Subsystem Description
'Support Maintenance Equipment' represents the equipment used by IT personnel and technicians to locally or remotely troubleshoot, initialize, reprogram, and test IT assets that support ITS operations. It also manages service activities for IT assets, accepting service requests and providing service status as maintenance activities and repairs are scheduled and performed. It may include a workstation, laptop, trouble–ticket or other maintenance tracking software, specialized diagnostics tools, or any other general purpose or specialized equipment that is interfaced remotely or locally to support maintenance, repair, and upgrade.
Functional Object: SME IT Maintenance
'SME IT Maintenance' provides maintenance, diagnostics, and troubleshooting capabilities for information technology equipment that supports back office operations for intelligent transportation systems. It provides the capability to control and configure this equipment to support on–site installation, repair, and maintenance and remote software configuration and upgrade. It also provides service desk capabilities for IT assets, receiving service requests and providing service status updates as the requests are addressed and issues are resolved.