| Stakeholder | Role and Responsibility |
|---|
| Des Moines Area Regional Transit (DART) | Manage the transit fleet, such as through monitoring on–board system statuses, electric charging, or scheduling preventative and corrective maintenance. |
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| Communicate changes in transit services through local media and other local agencies. |
| Coordinate with local public safety departments regarding any threats to physical security. |
| Maintain physical security of transit passengers, public areas, and transit vehicle operations through monitoring transit vehicles and other infrastructure surveillance and sensor equipment. |
| Count transit passengers through sensors onboard vehicles and communicate information back to transit management center for storage and processing. |
| Collect electronic and manual payment of fares on–board transit vehicles, transit stations, or electronic payment devices (such as smart phones, tablets, or personal computers). |
| Provide transit informational services through transit stop annunciation, arrival signs and departure boards, and real–time transit schedule displays. |
| Support traveler information requests on the RideDart website and MyDART app to obtain transit routes, stops, and schedules using personal devices (such as smart phones, tablets, or personal computers). |
| Monitor and track transit vehicles in real–time to determine schedule adherence, trip performance, and update transit schedules. |
| Provide fixed–route and flexible–route transit services and dispatch the appropriate transit vehicles. |
| Heart of Iowa Regional Transit Agency (HIRTA) | |
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