SME IT Maintenance Functional Area
Description
'SME IT Maintenance' provides maintenance, diagnostics, and troubleshooting capabilities for information technology equipment that supports back office operations for intelligent transportation systems. It provides the capability to control and configure this equipment to support on–site installation, repair, and maintenance and remote software configuration and upgrade. It also provides service desk capabilities for IT assets, receiving service requests and providing service status updates as the requests are addressed and issues are resolved.
Included In
Functional Requirements
| ID | Requirement |
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| 01 | The support element shall obtain diagnostic information from the center in order to diagnose problems identified in the center. |
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| 02 | The support element shall provide an interface for support personnel to view outputs or provide inputs. |
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| 03 | The support element shall be able to control and configure center equipment to support remote software installation, repair, and maintenance. |
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